What is 8D (Eight Disciplines) Problem Solving?

8D is a problem solving methodology that emphasizes team synergy.  It consists of 8 steps (or levels).   Launsby Consulting offers an e-learning course that explains each step in great detail.  The on-line course takes about two hours to complete.  Additionally, each user gets one hour of free phone support to help them with their first “real world” application of the material.  If you would like to see more information on the course, you can click here.

Below is a quick list of the steps in the 8D process. We have a more detailed walk through of the 8D steps at the following link;

• 8D Problem Solving steps

Step 1 - Select the team 

Step 2 - Describe the problem

Step 3 - Implement and verify interim containment measures  

Step 4 - Define and verify root causes

Step 5 - Identify and verify corrective actions

Step 6 - Implement permanent corrective actions

Step 7 - Prevent Recurrence

Step 8 - Recognize the team and report out to customers

One of the great benefits of using 8D is that it prevents something called firefighting. Firefighting, in the business world, refers to waiting for a problem to arise, then rushing around in a panic to fix it. "Firefighting" drains resources and is not a cost effective way to do business. Utilizing 8D Problem Solving techniques can help eliminate the need for "firefighting" in your organization.

Launsby Consulting offers a variety of tools on 8D Problem Solving.

• 8D On-Line training
• Downloadable 8D pdf worksheets
• 8D Webinar (offered 2 to 3 times a year)
• 1 day 8D in-house training overview

Launsby Consulting has been an industry leader in teaching 8D since 1991. To view our partial client list, just click here.