is "Six Sigma"?
is a system of methodologies that allows companies to be more
profitable by improving processes to reduce errors, increase
yields, minimize expenses and increase customer satisfaction.
It can be applied to processes in all areas of a company -
from paperwork to manufacturing to design. Rather than just
finding and eliminating errors, Six Sigma methodologies seek
to develop processes in such a way to prevent errors from
occurring in the first place.
the early examples of Six Sigma were from manufacturing, but
more recently the techniques have been applied to numerous
other areas of business. The following link is an excellent
example of how Six Sigma could be applied to a call center.
It was created by a good friend of ours, David Hallowell.
tutorial for an IT Call Center - Coming Soon
philosophy of Six Sigma is that there is a directly proportional
relationship between problems with the product and levels
of customer satisfaction. Implementation of Six Sigma methodologies
provides the means to achieve product excellence.
are the benefits?
Six Sigma methodologies were used predominantly in manufacturing
areas with benefits of reduced waste, higher yield, better
throughput, and reduced lead times. As the methodologies were
utilized in other areas of companies, additional benefits
were realized such as:
time for the next generation product
over the competition
efficient customer transactions
gains in internal operations
At the level of Six Sigma, products are designed to be nearly
perfect. Most companies are nowhere near a Six Sigma level
of performance (four sigma is considered as a typical average).
At a four sigma level of performance, organizations are producing
approximately 6200 defects per million opportunities.
consultants have experience leading initiatives in the following
fields of Six Sigma:
for Six Sigma(DFSS) Green Belt and Black Belt DMAIC
Green Belt and Black Belt
Transactional Six Sigma
Lean Six Sigma
Six Sigma Yellow Belt for Call Centers
would love to talk to you about an In-house initiative in
any of the above fields.
consultants have led thousands of applications of the tools
of Six Sigma. The fundamental approach we take in our seminars
is to provide practical, hands-on training of the tools while
pointing out key issues relative to implementation success.
If you have any questions, please feel free to email us at
call us at 1-719-332-0600.